Our return policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Due to health and hygiene reasons, we will not accept returns of used earbuds.
To start a return, you can contact us at firstname.lastname@example.org, or you can start your return by visiting the Returns page on our website below:
Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return questions at email@example.comDamages and issues.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.